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Customer Support

For sales, technical, billing and customer support, call us during office hours:

Phone: (877) 97-BACKUP (877-972-2258)
Hours: Monday – Friday: 8am – 6pm EST

For after hours or weekend emergencies please email us at our
Emergency Email Address:

Be sure to include your name, company name, problem and where you can be reached.

Proven Backup, inc.
10 New King St, Suite 215
White Plains, NY 10604

Technical Support

If you are a current Proven Backup customer and require technical support, follow the steps below:

Step 1:

Call one of our medical backup experts at (877) 972-2258 OR send us an email at  The support technician you speak with will provide you with a code to enter below. 

Step 2:

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Proven Backup is a service of Professional Data Systems, a leading provider of IT solutions for the healthcare industry since 1997. Proven Backup provides secure, affordable and reliable HIPAA compliant Medical Data Backup including backups of EMR Solutions, Medical Records Storage, Medical Records Management and Medical Records Software. Located in White Plains, Westchester County, New York serving medical practices nationwide.